Careers
Join a passionate team dedicated to unforgettable travel experiences across Africa
Idlewild Africa Travel is a rapidly growing destination-driven marketing company and specialist tour operator. Whilst we may be a small team, we proudly represent some of the largest brands in safari tourism, assisting travellers from all corners of the world. Located in the Netherlands, we communicate exclusively in English. As such, our travel consultants are either native or near-native English speakers.
Our vision for the future is ambitious. To achieve it, we're on the lookout for innovative and adaptable individuals who understand the essence of genuine service. We value hard work, dedication to our customers, and a positive, friendly demeanour. Be part of a team that believes travel is more than a transaction—it's about connecting people with unique African experiences. If you're passionate about travel, especially within Africa, we invite you to explore our current vacancies. Our goal is to continually expand our team with individuals who are not only knowledgeable and enthusiastic but also share a deep-rooted passion for Africa.
Current job opening: Safari travel consultant
We're in search of genuine travel specialists: individuals eager to become experts in the region. Our consultants provide in-depth advice based on firsthand experiences, engaging with our travellers through emails, chats, and voice calls. Whilst our business involves selling holidays, our true mission is to offer travellers expert advice paired with efficient service. As a Safari Travel Consultant, you play a key role in crafting journeys that inspire, educate, and delight our clients.
As a consultant, you'll accompany our travellers throughout their journey: from the initial enquiry, offering advice, creating quotes, refining trip plans, making bookings, to gathering feedback post-trip. Exceptional administrative skills and impeccable attention to detail are crucial.
We're looking for individuals who are:
- Customer-focused, confident, well-travelled, and natural conversationalists, bringing their unique personality to work.
- Not only keen on sales but also passionate about ensuring a seamless booking experience for our customers.
Our ideal applicant will:
- Be a native or near-native English speaker.
- Be passionate and knowledgeable about travel, ideally having firsthand experience in long-haul destination travel.
- Have travelled to or show a willingness to visit the areas we operate in, particularly East and Southern Africa.
- Possess an interest and understanding of Southern and East African safari destinations, or be a quick learner.
- Preferably have travel sales experience.
- Exhibit exceptional attention to detail.
- Be adept at managing their time efficiently across various stages of the customer journey.
- Have experience with CRM and/or booking systems or be a quick learner.
- Be a positive, collaborative team member.
- Be open to working on weekends on a rotational basis.
Qualifications and experience:
- A bachelor's degree in Tourism, Business, or a related field is preferred but not required.
- Two years of experience in a similar role or in the travel industry is preferred but not required.
Roles and responsibilities:
- Engage with potential travellers to understand their requirements and provide initial consultations.
- Draft, refine, and customize itineraries based on travellers' preferences and feedback.
- Coordinate with service providers to ensure smooth trip execution.
- Continually update knowledge on destinations, accommodations, and activities in East and Southern Africa.
- Handle post-trip feedback and address any concerns to ensure complete traveller satisfaction.
- Maintain accurate records in the CRM system, ensuring all traveller interactions are logged and up-to-date.
Benefits:
- Competitive salary commensurate with experience and skills.
- A one-year contract to begin with, offering a minimum of 32 hours per week, and with the ultimate goal of transitioning to a permanent contract.
- Prime office seating with stunning city views plus the option to work from home part of the time.
- Travel allowance for commuting.
- 26 days of annual leave.
- An educational trip annually, allowing you to gain firsthand knowledge that you can share with clients and colleagues.
- Yearly performance-based bonus (based on company result).
Enjoy a competitive salary, flexible work options, and the chance to experience the African destinations you’re passionate about!
Interested? Ready to inspire travellers with the wonders of Africa? Send your CV, salary expectations, and cover letter to: robyn@idlewildafricatravel.com—let’s start this adventure together!
